Frequent Asked Questions

SERVICE

1I want cheap but quality clothes, can you help?
There is no such thing. The words "cheap" and "quality" should never be used in the same sentence in the sportswear industry. Cheap can mean unethical, low quality, and bad business ethics. WayFoward only manufactures ethical and high quality garments consistently.
2Can you design my clothing or my print designs for me?
Yes we can design your clothing and print your design for you. We have design experts and graphic designers waiting for projects to work on.
3I am in Sialkot next week, can we meet to discuss my designs?
We are always happy to arrange meetings for our clients with our production managers.
4What are your payment terms?
All payments are 100% up-front. For mass productions, 70% up-front and 30% upon completion of your production but before shipping.
5What is the form of payment you accept?
For all productions, we only accept bank-to-bank transfers. If the total payment is less than $500 USD, we may accept WESTERN UNION and MONEYGRAM.

ETHICAL MANUFACTURING:

1What does ethical verified clothing manufacturing mean?
To us, ethical verified manufacturing is the core tenent of our business. It means that we provide healthy and safe working environments for our workers, provide good living wages to our workers, help to reduce poverty and minimise their environmental impact.

QUOTES

1How can I recieve a production quote ?
The only way to receive a production quote is by sending us your required product's details or sending us physical samples of garments you want to replicate.
2How long does it take to get a production quote?
It will take less than an hour.
3Can you provide quotes for me in my own currency?
We usually provide quotes in US $ but we can convert that into your own currency.

MOQs

1What is an MOQ?
MOQ is the acronym for Minimum Order Quantity.
2What is WayForward's MOQ?
Our MOQ is 50 pieces per style, per colour, per print and per size.

DESIGN

1How much do patterns cost to make?
The costs to create patterns can vary but minimum $30.
2I have paper patterns should i send them to you?
Yes. Paper patterns can easily be replicated from and it can speedup the limit time it takes to produce your samples.

SAMPLES

1What are the costs for making samples?
Sample charges for 1 piece would be charged 100 USD which whould be include the Pattern Charges, Designing charges, Production Cost and Express delivery to worldwide.
2How long does it take to make a sample?
After the confirmation of Sample payment. We required Just 3-5 working days.

PRINTING AND DYEING

1What is your MOQ for printing?
MOQs for printing vary depending on your choice of fabric. The MOQ ranges from 30m to 1000m or higher.
2What is your MOQ for dying?
MOQ for dyeing vary depending on your choice of fabrics. The MOQ ranges from 30m to 1000m or higher.
3Can you provide organic dyes or eco-inks?
Yes. We are able to naturally dye fabrics.
4What types of printing methods can you do?
We produce amazing print quality through screen printing, digital printing, hot press and more. Send us your graphic design files and we will recommend the best option for you.
5How many colors can you print?
For screen printing, the maximum number of colors is 8. For digital printing, its nearly unlimited.
6What are acceptable file formats to send my designs in?
We accept Adobe Illustrator, PDF, JPG or PNG file formats.
7Do you conduct dye or print tests?
Yes. Test dyeing is generally conducted on 1 kg of fabric. For digital or screen print testing, our manufacturers usually test 1m of fabric. You can request to have these test fabrics sent to you for review, just let us know.

QUALITY CONTROL

1What are your quality control methods?
We conduct QC on a weekly basis during any project.
2What if one or more of my pieces has errors, what can I do?
If you notice any of your pices have errors, you need to contact us within 7 days of recieving your shipment. The first thing you need to do is send us images or a video showing the errors in detail. From this, we can determine whether you require a repair or full replacement of the specific piece.

PACKAGING

1How are my clothes going to be packed?
We use clear plastic sleeves to individually pack garments.

GLOBAL SHIPPING

1How do you ship my finished clothes to me?
Your finished clothes are safely packaged in clear plastic sleeves, then packed into boxes and prepared for shipping.
2How much does it cost to ship completed clothes to me?
There is no way to know the answer to this question without first seeing how many boxes, dimensions and total weight you have to ship.
3How long does it take to ship my finished clothes to me?
It depends on where you live, and which shipping method you need to use. Air freight is faster than sea freight.
4What happens if my shipment gets lost or my garments are damaged during transport?
WayForward gaurantees that your garments are securely packed and sent with your chosen shipping company but we do not maintain any responsibility once your packages are out of our premises.

SHOP

1Do you have a catalogue and price list for custom clothes?
Yes we do have catalogues and price lists for every clothing category.
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